Shipping & Delivery
Last updated: 20 October 2026
1. Production and fulfilment
Dragyx clothing is produced on demand by our production partner. Production normally starts after an order is submitted. The overall delivery period includes both production and transport; a shipping estimate after dispatch is not the total time from ordering.
2. Where we deliver
We offer international delivery, including to the United States and Europe. Availability depends on the selected product, delivery address, available fulfilment route and applicable restrictions. We accept orders only for destinations for which a delivery method is offered before you place the order.
A country being within our delivery network does not mean every product or every address in that country is available. Any restrictions relevant to your order are shown during product selection or checkout. We do not promise a particular country of manufacture or dispatch unless this is expressly stated for the product.
We do not accept orders for Russia, Belarus, Cuba, Iran, Syria, North Korea or Venezuela. Delivery to Ukraine and the Palestinian Territories is currently paused for all products, including Crimea, the Donetsk and Luhansk regions, and the Gaza Strip. Other temporary carrier restrictions may apply.
3. Production and delivery times
Our estimates include both production and shipping. No additional production time needs to be added. The following ranges were checked for our current jerseys and windbreakers on 17 October 2026. The US windbreaker estimate was updated on 19 October 2026.
| Destination | Jerseys | Wind |
|---|---|---|
| United States | 6–9 business days | 11–14 business days |
| Austria | 5–7 business days | 23–28 business days |
| Germany | 4–7 business days | 11–13 business days |
| France | 4–7 business days | 11–14 business days |
| Other EU countries | 2–10 business days | 10–28 business days |
| United Kingdom | 4–7 business days | 10–13 business days |
| Switzerland | 4–7 business days | 23–28 business days |
| Norway | 6–9 business days | 23–28 business days |
| Canada | 9–11 business days | 11–14 business days |
| Australia | 19–20 business days | 18–23 business days |
| New Zealand | 14–17 business days | 18–23 business days |
| Japan | 9–12 business days | 6 business days |
| Selected European countries* | 6–28 business days | 10–28 business days |
| Other available destinations | 6–28 business days | Not available |
* Selected European countries: Iceland, Monaco, San Marino, Türkiye and Vatican City.
Windbreakers are available only for the destinations listed above, subject to the regional restrictions below. Windbreakers cannot be ordered for Cyprus or Romania. Windbreaker delivery to Liechtenstein is temporarily unavailable; jerseys remain available there.
Regional restrictions for windbreakers
- France: mainland addresses only; no delivery to Corsica or French overseas territories.
- Spain: no delivery to Ibiza.
- No delivery to military bases, Guam, American Samoa, the Northern Mariana Islands or the US Virgin Islands.
These windbreaker-specific restrictions do not automatically apply to jerseys. If your address is in a restricted area, please do not order a windbreaker. Contact us before ordering if you are unsure about your address.
The US windbreaker estimate in the table applies to mainland addresses. Delivery to Alaska, Hawaii and Puerto Rico can take longer and may exceed 30 days. Contact us for a destination-specific estimate before ordering.
Availability depends on the exact address and the products in the cart. Where a more specific delivery period is shown for the selected product and destination before ordering, that period takes precedence. These ranges are estimates and are not a promise of delivery on a particular calendar date. Production capacity, customs clearance and carrier delays can affect delivery.
Business days exclude Saturdays, Sundays and public holidays relevant to production or transport. Unless stated otherwise before purchase, the delivery period starts on the business day after the contract is concluded; for an agreed advance-payment arrangement, it starts on the business day after payment is received.
If a delay occurs, we will inform you and explain the next steps. A later change in our production partner’s estimate does not automatically replace a delivery period already agreed with you. Your statutory rights in the event of late delivery remain unaffected.
4. Shipping charges
Shipping is charged separately. We do not offer free shipping. The charge depends on the destination, the items and quantities in your cart, and the delivery methods available for that order. The shipping charge, currency and total amount payable to us are displayed before you submit the order.
For orders of up to 100 items per product group, shipping for the currently offered standard jerseys and windbreakers is calculated separately for each product group: the destination-specific base charge covers the first jersey or windbreaker, with EUR 3 for each additional jersey and EUR 7 for each additional windbreaker. A cart containing both product groups combines the jersey charge and the windbreaker charge. If you pay in another currency, the corresponding checkout amount applies.
Online checkout is limited to 100 jerseys and 100 windbreakers per order. For larger quantities, please email dragyx.service@gmx.at before ordering so we can confirm availability, delivery times and a separate shipping quote.
For example, the current euro shipping rates for Austria and Germany are EUR 4.49 for one jersey, EUR 7.49 for two jerseys, EUR 8.29 for one windbreaker and EUR 15.29 for two windbreakers. One jersey plus one windbreaker costs EUR 12.78 in shipping. Availability and the exact total for your delivery address are shown before payment. A change to our future rates does not change the shipping price of an order already accepted.
If we split an accepted order into several parcels, we do not add an extra shipping charge solely because of that split. An additional delivery service or a further delivery attempt for a reason attributable to you is handled separately as described below and only where legally permitted.
Standard delivery is offered where shown at checkout. An express service is available only if it is specifically offered for your order; no express delivery option is promised for all destinations.
5. Separate parcels and tracking
Items may be made at different facilities and delivered in separate parcels on different days. Where a tracking service is available, we provide the relevant tracking information after dispatch. A tracking number may not show movement immediately after the shipping label is created.
6. Import duties and other import charges
Some orders cross a customs border. Unless the order information expressly states that import charges are included or prepaid, additional import VAT, customs duties or carrier clearance fees may be payable to the carrier or authorities on arrival. You bear these charges where you are legally responsible for them and they have not already been included or collected for the same purpose.
The amount depends on the destination’s rules, the goods’ classification, origin and declared value. Where a charge cannot reasonably be calculated in advance, we disclose before purchase that it may arise. Taxes and charges that we are legally required to collect are included or clearly shown in the order total as applicable. Our Austrian small-business status is not a promise that an international order is free of all taxes or import charges.
Contact us before ordering if the treatment of import charges for your destination is unclear. We do not charge an amount twice for the same tax or fee already included in the order total.
7. Incorrect addresses and undeliverable parcels
Please check your delivery address before ordering. Contact dragyx.service@gmx.at immediately if a correction is needed. Changes may no longer be technically possible after production or dispatch has progressed.
If a parcel is returned because of an address error, failure to collect it or another delivery issue, we contact you to establish what happened. Where you are responsible and the law permits charging the additional cost, we explain the actual cost of a requested re-shipment before arranging it. We do not automatically charge a penalty or treat the full purchase price as forfeited.
Refusing or not collecting a parcel does not, by itself, clearly communicate withdrawal. If you wish to withdraw and have that right, please tell us. Statutory withdrawal, defect and other consumer rights remain unaffected.
8. Lost, delayed or damaged deliveries
If a parcel has not arrived within the stated delivery period, appears lost or arrives damaged, contact us with your order details. We investigate with our production and delivery partners and provide the remedy required by law. Please retain relevant packaging and photos where reasonably possible; this request does not restrict your statutory rights.
For consumer orders, the risk of accidental loss or damage normally passes when you, or a person you designate other than the carrier, receive the goods. The statutory exception for a carrier independently commissioned by you and not offered by us remains unaffected.
9. Contact and returns
Matthias Neumann, trading as Dragyx
Wagendorferstraße 77, 8423 Wagendorf, Austria
Email: dragyx.service@gmx.at
For return instructions, withdrawal periods and refund rules, please read our Returns & Withdrawal policy.
